Patient Registration Representative II

Location: Highland Park
Schedule: Monday – Friday 8:30 AM – 5:00 PM
Required travel: None

Pay

Hourly pay range: $19.89 – $28.84. The rate offered is determined by a candidate’s expertise and years of experience, among other factors.

About the role

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital’s commitment to high-quality healthcare services.

Responsibilities

• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
• Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
• Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations

Requirements

• High school diploma or equivalent required; college degree preferred
• One year of customer service experience in a healthcare or health-insurance related field required

Preferred Skills

• Basic knowledge of medical terminology and insurance-industry terminology

Benefits

• Premium pay for eligible employees
• Career pathways to promote professional growth and development
• Various medical, dental, pet, and vision options
• Tuition reimbursement
• Free parking
• Wellness program savings plan
• Health savings account options
• Retirement options with company match
• Paid time off and holiday pay
• Community involvement opportunities