Patient Services Representative II, Registration

Organization: SGMF-Sutter Gould Medical Foundation

About the role

Serves as the first point of contact for patients entering the medical facility. This role is intended for positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from patients, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orienting other staff to the department.

Responsibilities

• Greet and check-in patients
• Verify patient information and update Electronic Health Record (EHR)
• Schedule appointments
• Facilitate intake procedures, including completion of healthcare and insurance forms
• Collect payments for services
• Ensure privacy of each patient’s Protected Health Information (PHI)
• Build collaborative relationships with peers and other staff members
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
• Work independently and as part of a team, accomplishing multiple tasks in an environment with interruptions
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines

Requirements

• High School Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures, as well as patient billing
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook)

Skills

• Written and verbal communication skills
• Time management and organizational skills
• Ability to work independently and as part of a team

Travel

Travel is required as needed between other Tracy locations.

Schedule

• Full Time
• Shift Hours: 8
• Days of the Week: Variable
• Weekend Requirements: Rotating Weekends
• Weekly Hours: 40

Benefits

Eligible positions include a comprehensive benefits package.

Pay

Pay Range is $26.06 to $36.48 per hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to, a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program.