Patient Services Representative - Registration

Employment Type

Full‑time, 40 hours/week.

Shift

Day shift – 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM, Monday through Friday.

Description

Patient Services Representative – Registration, Department of Michigan Heart, Trinity Health Livingston.

Total Rewards and Benefits

• Competitive compensation with daily pay
• Benefits effective Day One, no waiting periods
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short‑ and Long‑term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition reimbursement

Position Purpose

Under general supervision, performs duties including registration of patients, obtaining insurance information, identifying the need for and obtaining authorizations and re‑certifications from insurance carriers and physician offices, verifying patient benefits, co‑pays and self‑responsible portions, collecting payments, balancing daily transactions, handling cash deposits, and scheduling patient appointments as directed by physicians. Must be knowledgeable of managed‑care plans and associated requirements.

Required Qualifications

• Education: High school diploma, GED, or equivalent combination of experience and education
• One to two years’ experience in a physician office setting performing comparable duties
• Knowledge of third‑party payers and managed‑care guidelines (preferred)
• Experience with a computerized patient management system (preferred)
• Experience with online third‑party payor systems (preferred)

What You Will Do

• Check patients in for a variety of appointment types following proper guidelines
• Scan insurance/photo ID and update annual Acknowledgement Form
• Maintain accurate patient demographics in the EPR/EPM system
• Maintain up‑to‑date information on insurance provider lists
• Determine when an insurance authorization is needed and obtain it
• Schedule and reschedule all types of appointments, gathering required information
• Comply with HIPAA regulations at all times
• Collect patient co‑pay and balances, posting correctly to the patient’s account and explaining charges as needed
• Perform daily batch processing and maintain the cash box
• Check patients out when necessary, ensuring future appointments, procedures, labs, etc., are scheduled
• Balance financial collections each day
• Answer and process telephone calls using a multi‑line phone system
• Process physicians’ consult and referral calls for providers
• Process and distribute incoming faxes to the appropriate department

Physical and Mental Requirements and Working Conditions

• Effective oral communication skills
• Ability to type 35 wpm and efficiently use a computer keyboard
• Basic math skills for counting and balancing money and charges
• Successful completion of central office training
• Ability to work under pressure and consistently prioritize multiple tasks
• Strong attention to detail while performing tasks
• Poise during stressful situations

Our Commitment

Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.