Patient Registration Rep - Emergency Department

About the role

Full Time Midnight Shift at Detroit -West Grand Blvd. Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.

Responsibilities

• Performs new patient registration; updates registration and insurance information
• Responds to inquiries from all callers/customers
• Advocates on the caller/customer behalf to ensure their needs are met
• Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management

Qualifications

• High school diploma or G.E.D. equivalent required
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred
• EPIC training/experience preferred
• Insurance payor systems experience preferred
• ICD-10 medical terminology experience preferred
• Strong computer skills and working knowledge of Microsoft Office products
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff
• Must be willing and able to instruct others
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions