Patient Registration Rep - Emergency Room

Location: Brownstown. Day Shift, Full Time.

About the role

Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our department is dedicated to providing exceptional patient registration services, ensuring a seamless experience for all patients and visitors. We are part of a larger healthcare system committed to delivering high-quality care and fostering a supportive work environment. Our location offers easy access to public transportation, local shops, and cafes, blending downtown energy with convenience.

As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. You will handle patient registration, insurance verification, and cash collections, while advocating for patient needs. Your role is crucial in creating a positive first impression and ensuring smooth access to healthcare services.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and handle cash collections.
• Update patient registration and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Qualifications

• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training/experience and ICD-10 medical terminology experience.

Schedule

Day Shift, Full Time.