Patient Registration Rep - Emergency

Henry Ford Health partners with millions of people on their health journey across Michigan and around the world, offering a full continuum of services from primary and preventative care to complex specialty care, health insurance, home health, virtual care, pharmacy, eye care, and retail health. With former Ascension southeast Michigan and Flint region locations now part of the team, care is available in 13 hospitals and hundreds of ambulatory locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers. This position is located in Wyandotte, part‑time (20 hours per week) on the afternoon shift.

About the role

As a Patient Registration Rep, you are the welcoming face and voice of Henry Ford Health, ensuring a smooth and compassionate experience for every patient. You'll support clinical and non‑clinical teams by managing patient registration, insurance verification, and cash collections. Your role is vital in creating a positive first impression, streamlining operations, and advocating for patient needs, making a direct impact on their care journey. At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible possible.

Responsibilities

• Greet and check in patients face‑to‑face, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments, maintaining accuracy and efficiency.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks.
• Manage multiple tasks in a fast‑paced environment with frequent interruptions.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed customer service standards over the phone, in person, and in writing.

Preferred qualifications

• One (1) year of experience in patient admitting, registration, or insurance eligibility in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems.

Benefits

Join a collaborative team where your work directly impacts patient care. Grow your career through hands‑on experience, learning opportunities, and a mission‑driven environment. Be part of a culture that values advocacy, innovation, and making a difference in healthcare.