Patient Registration Rep Emergency Dept

About the role

The Patient Registration Representative provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out. Supports departmental and organizational goals including pre-service collections registration quality and patient family experience.

Responsibilities

Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support. Utilizes and remains up to date with department office operations and established policies and procedures. Provides customer service support and assistance to patients, families, physicians and other internal/external customers. Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations. Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility. Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection. Obtains and documents patient demographic information. Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate. Performs data entry functions, including entering patient demographic information and patient updates in a medical records system. Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Requirements

High School diploma or GED. One (1) year of healthcare, administrative, or customer service experience. A relevant associate or bachelor’s degree may substitute for the required experience on a year‑for‑year basis.

Pay

Pay is dependent on applicant's relevant experience. Hourly range: $20.74 to $31.11.

Benefits

As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

Schedule

Full-time, 30 hours per week. Shift: Days/Evenings. Thursday – Saturday, 11:30 am – 10:00 pm.