Patient Registration Rep

About the role

The Patient Registration Representative is responsible for Inpatient/Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/families and a professional image.

Responsibilities

• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
• Monitors schedule daily for patients arriving at the department for the day if applicable.
• Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department.
• Conducts bedside admission on patients who are direct admits to the unit as needed.
• Obtains identification to assure accuracy of demographic and insurance information.
• Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number.
• Greets patient and/or relative.
• Interviews and obtains or rechecks pertinent information.
• As required, collects co-payments or deposits as appropriate for service being rendered.
• Responsible to balance cash drawer as part of the end of the day process.
• Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time.
• Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Complies with Medicare/Medicaid and other insurance rules and regulations.
• Completes MSPQ as required for admission.
• Attends and participates in staff training or education which relates to their position and would contribute to their knowledge.
• Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed.
• Provide coverage as requested in all areas of Admitting following established guidelines.
• Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents.
• Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.
• Skills and duties may vary dependent upon your department or unit.
• Other duties may be assigned as required.

Requirements

Required Education And Experience: High School Graduate or GED.

Preferred Education And Experience: 1 or more years of experience in clerical, registration and/or customer service within a health care setting.

Time Type: Full time.

Job Requisition ID: R-57297