Patient Registration Rep

About the role

The Patient Registration Representative provides administrative support and high-level customer service to patients, families, internal team members, providers, and referring practices in admission, registration, insurance management, and check‑in/check‑out functions. The role supports departmental and organizational goals including pre‑service collections, registration quality, and patient/family experience.

Schedule

Location: Highlands Ranch, CO. Full‑time, 40 hours per week. Shift: Days, Monday‑Friday, four 10‑hour shifts (8:30 am – 7:00 pm).

Responsibilities

• Provides patient support services including registration, scheduling, patient greeting and directions, check‑in/check‑out, and follow‑up visit support.
• Utilizes and stays current with department office operations and established policies and procedures.
• Provides customer service support to patients, families, physicians, and internal/external customers.
• Supports health insurance management by collecting insurance information, documenting method of payment, and collecting patient financial responsibility.
• May support referrals, pre‑authorizations, and benefits/eligibility determinations.
• Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for appropriate treatment consent forms from patients/families.
• Maintains current understanding of patient access policies, state laws and regulations, including acknowledgement documents, legal guardian verification, and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions, and route calls as appropriate.
• Performs data entry, entering patient demographic information and updates in a medical records system.
• Conducts patient and family rounding to ensure comfort levels.

Qualifications

• High School diploma or GED.
• One (1) year of healthcare, administrative, or customer service experience.
• A relevant associate or bachelor’s degree may substitute for the required experience on a year‑for‑year basis.

Pay

Pay is dependent on applicant's relevant experience. Hourly range: $20.74 to $31.11.

Benefits

As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package that includes base pay, incentives, paid time off, medical/dental/vision insurance, company‑provided life and disability insurance, paid parental leave, 403(b) employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help advance your career. The Total Rewards package also features an annual employee bonus program based on organizational performance (paid the following April if goals are met) and annual base pay increases for eligible team members based on prior‑year performance.