Patient Registration Rep

About the role

Henry Ford Health partners with millions of people on their health journey across Michigan and around the world, offering a full continuum of services from primary and preventative care to complex and specialty care, health insurance, home health, virtual care, pharmacy, eye care, and other health‑care retail. With former Ascension southeast Michigan and Flint region locations now part of the team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. The Patient Registration Rep position is based at One Ford Place, the corporate headquarters in Detroit’s New Center, steps from Amtrak, the QLINE, and the Fisher Buildings. The department provides exceptional patient registration services, ensuring a seamless experience for patients and visitors in a fast‑paced, dynamic environment.

Responsibilities

• Follow standard operating procedures for patient registration, including face‑to‑face check‑in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Act as a welcoming front door, instilling loyalty and anticipating patient needs while providing efficient customer relationship management.
• Handle cash collections and ensure accurate processing of payments.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.
• Willingness and ability to instruct others.
• Ability to perform a variety of tasks in a fast‑paced environment with frequent interruptions.

Qualifications

• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD‑10 medical terminology.

Benefits

At Henry Ford Health, we foster career growth through collaborative, mission‑driven work and continuous learning opportunities.

Schedule

Full Time