Patient Placement Coordinator - Mobile Crisis Outreach Dispatcher

Responsibilities

• Provides a high level of customer service.
• Answers incoming telephone calls on a multi-line system.
• Contacts the appropriate personnel to ensure the safety and protection of persons and property.
• Works closely with other dispatch centers.
• May communicate scheduled and emergency utility outages to affected departments.
• Disseminates all relevant information to the appropriate persons via telephone or two-way radio, and answers questions.
• Collaborates with physicians, nurses, administration, emergency medical services, fire departments and law enforcement to coordinate inter-facility transfers and optimize patient throughput within the organization.
• Collaborates with the Hospital Nursing Supervisor in establishing plans to support the hospital and prevent Divert Status.
• Prioritizes and triages patient placement according to medical necessity, current location, room availability, and the current capacity state of the hospital.
• Affords 1:1 close-supervision staffing needs, placement of VIPs, prisoners, special precautions patients, etc.
• Affords assistance with daily Acute Care Service line bed huddle and capturing real time demand information.
• Affords assistance with and reporting patient safety regulations, compliance, and billing.
• Responsible for system reports and WQs to create surgical and medical accounts for incoming patients.
• Works within multiple electronic systems for financial and clinical operations of patient throughput and admissions.
• Works with Case Management and the inpatient units to ensure correct billing patient class and accommodation codes.
• Gathers comprehensive patient information, enters it into the appropriate electronic system, and verifies the accuracy of the data.
• This may include documenting conversations with various internal and external departments or agencies to ensure proper follow-up.
• Updates patient demographics and registration information as needed.
• Responsible for assisting with scheduled and unscheduled system downtimes within the organization.

Qualifications

• Six months of related experience, or equivalency.