Patient Logistics RN-Paramedic-EMT-Transfer Center

About the role

A Patient Logistics RN serves as the central coordinator for complex patient transitions across the healthcare continuum, expertly managing inter-facility transfers while balancing clinical priorities, bed capacity constraints, and transportation logistics. This role serves as the first point of contact for referring hospitals, healthcare facilities, and community-based physicians/providers to coordinate emergent transfers and acute admissions to MercyOne Health Ministries.

Responsibilities

• Facilitate and coordinate patient transfers between healthcare facilities, departments, or units
• Work in a fast-paced, ever changing working environment
• Conduct clinical assessments of transfer requests to determine appropriate level of care needed
• Communicate effectively with physicians, nurses, and staff at both sending and receiving facilities
• Manage multi-phone call activity to minimize any delays experienced by customers
• Document all transfer information accurately in electronic health records and transfer systems
• Cook up transportation arrangements including ground and air ambulances when necessary
• Monitor bed availability and collaborate with bed management teams
• Serve as a clinical resource for transfer-related questions and concerns
• Participate in quality improvement initiatives related to transfer processes
• Demonstrates knowledge of the use of emergency notification system (PULSARA) and takes initiative to activate system for emergency transfer of patients with STEMI, stroke, trauma, ECMO

Requirements

• Must possess a comprehensive understanding of the Paramedic scope of practice, including all clinical procedures, patient care standards, and legal/regulatory requirements governing emergency medical services
• This knowledge should encompass state and local protocols, documentation standards, infection control practices, and the ability to apply these principles effectively in both pre-hospital and hospital settings
• Graduate of an approved Paramedic course with a current Iowa Paramedic (PM) certification, or an Iowa RN Exemption or Illinois PHRN certification, based on role
• Minimum of 2-3 years of clinical experience
• Must be comfortable operating in a collaborative, shared leadership environment
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne

Qualifications

• High school diploma or equivalent (GED)
• Minimum of 2-3 years of clinical experience
• Must be comfortable operating in a collaborative, shared leadership environment
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne
• Strong verbal, written, and interpersonal communication skills
• Excellent organizational, prioritization, and multitasking abilities in a fast‑paced environment
• Proficiency with electronic health records and transfer management systems
• Working knowledge of Microsoft Word, Excel, and Google-based applications

Skills

• Knowledge of emergency medical services
• Effective communication skills
• Organizational and prioritization skills
• Proficiency with electronic health records and transfer management systems

Benefits

Not specified

Pay

Not specified

Schedule

Rotating Shift