Patient Logistics RN-Paramedic-EMT-Transfer Center

About the role

A Patient Logistics RN serves as the central coordinator for complex patient transitions across the healthcare continuum, expertly managing inter-facility transfers while balancing clinical priorities, bed capacity constraints, and transportation logistics. This role serves as the first point of contact for referring hospitals, healthcare facilities, and community-based physicians/providers to coordinate emergent transfers and acute admissions to MercyOne Health Ministries.

Responsibilities

• Facilitate and coordinate patient transfers between healthcare facilities, departments, or units
• Work in a fast-paced, ever changing working environment
• Conduct clinical assessments of transfer requests to determine appropriate level of care needed
• Communicate effectively with physicians, nurses, and staff at both sending and receiving facilities
• Manage multi-phone call activity to minimize any delays experienced by customers
• Document all transfer information accurately in electronic health records and transfer systems
• Cook up transportation arrangements including ground and air ambulances when necessary
• Monitor bed availability and collaborate with bed management teams
• Serve as a clinical resource for transfer-related questions and concerns
• Participate in quality improvement initiatives related to transfer processes
• Demonstrates knowledge of the use of emergency notification system (PULSARA) and takes initiative to activate system for emergency transfer of patients with STEMI, stroke, trauma, ECMO

Requirements

• Must possess a comprehensive understanding of the Paramedic scope of practice, including all clinical procedures, patient care standards, and legal/regulatory requirements governing emergency medical services
• This knowledge should encompass state and local protocols, documentation standards, infection control practices, and the ability to apply these principles effectively in both pre-hospital and hospital settings
• Graduate of an approved Paramedic course with a current Iowa Paramedic (PM) certification, or an Iowa RN Exemption or Illinois PHRN certification, based on role
• Minimum of 2-3 years of clinical experience
• Must be comfortable operating in a collaborative, shared leadership environment

Qualifications

• High school diploma or equivalent (GED)
• Minimum of 2-3 years of clinical experience
• Must be comfortable operating in a collaborative, shared leadership environment
• Strong verbal, written, and interpersonal communication skills
• Excellent organizational, prioritization, and multitasking abilities in a fast‑paced environment
• Proficiency with electronic health records and transfer management systems
• Working knowledge of Microsoft Word, Excel, and Google-based applications

Skills

• Exceptional clinical judgment to assess patient acuity, determine appropriate levels of care, and anticipate potential complications during transport
• Knowledge of emergency notification system (PULSARA) and its use

Benefits

Our commitment to diversity, equity, and inclusion is unwavering. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Pay

N/A

Schedule

Rotating Shift