Patient Logistics RN-Paramedic-EMT-Transfer Center

About the role

A Patient Logistics RN serves as the central coordinator for complex patient transitions across the healthcare continuum, expertly managing inter-facility transfers while balancing clinical priorities, bed capacity constraints, and transportation logistics. This role serves as the first point of contact for referring hospitals, healthcare facilities, and community-based physicians/providers to coordinate emergent transfers and acute admissions to MercyOne Health Ministries.

Responsibilities

• Facilitate and coordinate patient transfers between healthcare facilities, departments, or units
• Work in a fast-paced, ever changing working environment
• Conduct clinical assessments of transfer requests to determine appropriate level of care needed
• Communicate effectively with physicians, nurses, and staff at both sending and receiving facilities
• Manage multi-phone call activity to minimize any delays experienced by customers
• Document all transfer information accurately in electronic health records and transfer systems
• Cook up transportation arrangements including ground and air ambulances when necessary
• Monitor bed availability and collaborate with bed management teams
• Serve as a clinical resource for transfer-related questions and concerns
• Participate in quality improvement initiatives related to transfer processes
• Demonstrates knowledge of the use of emergency notification system (PULSARA) and takes initiative to activate system for emergency transfer of patients with STEMI, stroke, trauma, ECMO

Requirements

• Must possess a comprehensive understanding of the Paramedic scope of practice, including all clinical procedures, patient care standards, and legal/regulatory requirements governing emergency medical services
• Graduate of an approved Paramedic course with a current Iowa Paramedic (PM) certification, or an Iowa RN Exemption or Illinois PHRN certification, based on role
• Minimum of 2-3 years of clinical experience
• Must be comfortable operating in a collaborative, shared leadership environment

Qualifications

• High school diploma or equivalent (GED)
• Minimum of 2-3 years of clinical experience
• Must be comfortable operating in a collaborative, shared leadership environment
• Strong verbal, written, and interpersonal communication skills
• Excellent organizational, prioritization, and multitasking abilities in a fast‑paced environment
• Proficiency with electronic health records and transfer management systems
• Working knowledge of Microsoft Word, Excel, and Google-based applications

Skills

• Exceptional clinical judgment to assess patient acuity, determine appropriate levels of care, and anticipate potential complications during transport
• Knowledge of regulatory compliance, resource optimization, and patient advocacy
• Knowledge of emergency notification system (PULSARA)

Benefits

Flexible remote/in office hybrid Iowa position - will orient in person

Pay

N/A

Schedule

Rotating Shift 24 hours weekly