Patient Logistics RN Transfer Center PRN

POSITION PURPOSE

A Patient Logistics RN serves as the central coordinator for complex patient transitions across the healthcare continuum, expertly managing inter-facility transfers while balancing clinical priorities, bed capacity constraints, and transportation logistics. This role serves as the first point of contact for referring hospitals, healthcare facilities, and community-based physicians/providers to coordinate emergent transfers and acute admissions to MercyOne Health Ministries.

Essential Functions

• Facilitate and coordinate patient transfers between healthcare facilities, departments, or units
• Work in a fast-paced, ever changing working environment
• Conduct clinical assessments of transfer requests to determine appropriate level of care needed
• Communicate effectively with physicians, nurses, and staff at both sending and receiving facilities
• Manage multi-phone call activity to minimize any delays experienced by customers
• Document all transfer information accurately in electronic health records and transfer systems
• Cook up transportation arrangements including ground and air ambulances when necessary
• Monitor bed availability and collaborate with bed management teams
• Serve as a clinical resource for transfer-related questions and concerns
• Participate in quality improvement initiatives related to transfer processes

Minimum Qualifications

• Current Registered Nurse license or equivalent licensure (i.e. Physician’s Assistant)
• Minimum of 2-3 years of clinical nursing experience
• Critical care, emergency, or medical-surgical experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Experience with electronic health records and transfer management systems
• Basic knowledge Microsoft Word, Excel, and Google
• Knowledge of regulatory requirements related to patient transfers
• Knowledge of eligibility requirements for insurance coverage with respect to healthcare services: ambulatory, observation stays, surgical, acute care, subacute and continuum of care services.
• High function computer technical skills required

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.