Patient Intake Representative - Full Time - Day

About the role

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. HMH is committed to pay equity and transparency for our team members.

Responsibilities

• Communicates all pertinent information to patient/customer at initial and subsequent contacts.
• Answers incoming department calls within three rings.
• Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action.
• Monitors voicemail and initiates appropriate follow-up.