Patient Intake Rep - Full Time - Day

About the role

This position is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

Responsibilities

• Communicates all pertinent information to patient/customer at initial and subsequent contacts.
• Answers incoming department calls within three rings.
• Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action.
• Maintains voicemail and initiates appropriate follow-up.
• Relays messages to staff per department guidelines.
• Obtains and documents all pertinent information for scheduling intake to facilitate effective insurance verification, scheduling and registration processes.
• Verifies insurance on all new referrals and screens appropriately for department specific needs.
• Documents all interactions with insurance representatives, patients/customers and interested parties.
• Pursues, researches and relays any discrepancies to insurance company representatives, patients and appropriate supervisors.
• Compiles statistical information as needed per department needs.
• Prints daily scheduling reports. Forwards reports to referral sources documenting accurate information.
• Follows department procedures for initiating required authorizations for services and verifying receipt of authorizations.
• Pre-registers patients per department guidelines.
• Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms.
• Updates, revises and enters all information in registration system.
• Obtains patient signatures on all registration paperwork.
• Informs patient of co-payment/payment responsibilities and collects payment.
• Compiles new patient chart including department forms.
• Schedules, re-schedules, coordinates and prioritizes scheduling of multiple service needs.
• Updates schedules per department guidelines.
• Advises patient/customer of department guidelines related to scheduling, registration, cancellations and late arrivals.
• Completes all scheduling processes prior to patient's first visit and assures that all involved parties have necessary information.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
• Good organizational skills; ability to set priorities effectively.
• Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.