Patient Access Rep - Full Time - Days

Provides patient-focused customer service. Performs outpatient and inpatient registration and insurance verification functions; collects patient financial liability payments and ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications, and referrals. Provides general information to hospital users, patients, families, and physician offices.

Responsibilities

• Validate, obtain, and enter demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member, and/or guarantor.
• Perform registration activities in various settings/locations for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc.).
• Prepare patient estimates and inform patient/guarantor of their liabilities; collect appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits, and outstanding balances at the point of check-in.
• Document payments/actions in the patient accounting system and provide the patient with a payment receipt.
• Obtain signed physician orders for all tests and procedures from physicians/offices.
• Prepare identification bracelets and patient ID labels.
• Obtain/scan patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.).
• May audit and record the patient's valuables, securing appropriate authorizations if needed.

Requirements

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.
• Minimum one (1) year of customer service experience.
• Patient Access experience preferred.

Skills

• Must be able to read, write, and/or speak English.
• Computer/PC experience/skills required.
• Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
• Knowledge of medical terminology desired.
• Excellent communication skills (verbal and written), interpersonal skills, and the ability to interpret customer requirements and take action to satisfy customer needs.
• Accuracy, attentiveness to detail, and time management skills required.
• Annual assessment of competency completed every year.

Schedule

• 9-hour shift (6:30 AM – 4:00 PM, 7:00 AM – 4:30 PM, or 7:30 AM – 5:00 PM, rotates weekly).
• 4 days a week, 72 hours per pay period.
• Rotating Saturdays (7:30 AM – 11:00 AM).

Benefits

• Education Assistance offered.
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater.
• Competitive wages; including weekend and night differentials.
• Generous paid time off program.
• Retirement Savings program with employer match starting on Day 1.

MercyOne North Iowa Medical Center provides expert health care to 15 counties. It is a 342-bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11-bed, rural access hospital in New Hampton, Iowa. The service area spans 15 counties across northern Iowa and southern Minnesota, serving a population of over 260,000. With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region. MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems, with more than 25 primary care, pediatric, internal medicine, and specialty clinics in north Iowa.