Patient Insurance Analyst

Responsibilities

• Aid patients in understanding Medicare programs, resources, and insurance coverage options.
• Help patients navigate insurance issues, including coverage, benefits, summaries, and eligibility.
• Advocate for patients by resolving medical bills both within and outside of Oak Street Health.
• Manage the welcome visit and orientation process for new Oak Street Health patients.
• Inform patients about applying for public benefits, such as Public Aid and Extra Help for prescription drugs.
• Collaborate with the clinic management team on operational activities, including scheduling and billing.
• Provide exceptional customer service and foster patient engagement through events.
• Address operational needs as assigned by the practice manager or associate patient relations manager.

Requirements

• Strong computer skills, including proficiency in Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization.
• Strongly preferred qualifications include proficiency in non-English languages spoken by Oak Street Health’s patient population.
• Experience helping patients or customers understand their insurance coverage.
• A passion for creating an unmatched patient experience.
• A problem-solving orientation and a flexible, positive attitude.
• Experience in sales or customer service.
• CRM experience is a plus.
• A bachelor’s degree in a related field, or equivalent experience.
• Experience assisting patients or members with navigating the healthcare system, especially related to Medicare and managed care.

Qualifications

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Strong organizational and problem-solving skills.
• Flexibility and adaptability to changing situations.

Benefits

The typical pay range for this role is $21.10 - $40.90. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We anticipate the application window for this opening will close on: 08/30/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.