Patient Services Analyst

About the role

Facilitate business process excellence through national or regional Patient Services metrics, while using cost-effective and innovative solutions to analyze, review, and document all or part of the patient services functions and processes. Responsible for directing data analysis, access database development, and maintenance for patient services leadership. As well as providing project management support and other duties as assigned by management, such as assisting in the development and implementation of new patient service processes for both regional and national process improvement teams and initiatives.

Responsibilities

• Facilitate data collection, analysis of information/data to identify trends and improvement opportunities in patient service operations
• Conduct root cause analysis and work with patient services team to develop solutions/ improvement plans
• Provide feedback and analytical support to management and leadership team
• Develop data collection and tracking tools to monitor patient service errors
• Collect data and complete analysis on the IOP financials to ensure profitability
• Facilitate data collection and act as liaison for the facilities data base
• Drive Continuous Improvement Initiatives associated with best practice projects through Organizational Excellent (OE) teams in patient services
• Facilitate and manage process improvement projects; lead cross-functional teams
• Collect Voice of the Customer (VOC) from both internal and external customers
• Organize and report data analysis for OE leadership
• Work with Leadership to develop and deploy monthly financial review discussion for variance analysis at regional level
• Ability to coach others
• Demonstrated ability to work effectively in a team environment
• Able to work cross-functionally in a matrix environment
• Ability to work on multiple projects under time constraints

Qualifications

• Required Work Experience: Project management experience 3 to 5 years overall related experience and/or training; or equivalent combination of education and experience
• Preferred Work Experience: 2-4 years analyst/ project management experience preferred
• Physical and Mental Requirements:
  • Position requires travel
  • Occasionally lifting up to 25 pounds
  • May require extended periods of focus
  • May require extended periods of sitting or standing
  • Ability to manage stress
  • Capable of handling multiple priorities in a high-volume setting
• Knowledge:
  • High proficiency in Microsoft Word, Excel, Visio/Process Mapping, PowerPoint and Access
  • Strong working knowledge of project processes, practices, tools and understanding of project structure
  • Quantitative Data Analysis aptitude
• Skills:
  • Strong presentation skills
  • Strong team facilitation skills
  • Strong organizational and time management skills
  • Strong functional/technical skills
  • Strong negotiating skills
  • Strong analytics skills
  • Process improvement skills
  • Strategic agility
  • Strong problem-solving skills
  • Strong communication skills
  • Strong customer service skills
  • Strong leadership skills
  • Utilizing Quality Management System (QMS) principles, with an interest in Six Sigma methodology
  • Integrity and Trust
  • Listening
  • Problem Solving
  • Drive for Results
  • Composure
  • Creativity