Patient Account Analyst

Full-time position, Monday–Friday, 8:00 AM – 5:00 PM.

About the role

Discover a rewarding career at Arcare. This role focuses on retail sales, assisting patients with supply refills, order intake, data entry, answering phones, coordinating deliveries, and insurance verification. Must be self-directed, able to multi-task, pay close attention to detail, and have excellent interpersonal and customer service skills.

Responsibilities

• Gather and verify patients’ current demographic information, including insurance, treatment diagnosis, and authorizations; enter into Brightree software and create sales orders.
• Create delivery tickets/pick-up tickets and give them to delivery technicians to set up delivery/pick-up.
• Answer phone calls and assist clients with questions regarding invoices.
• Complete intake for hospital discharges, physician clinic orders, and walk-ins.
• Maintain working knowledge of equipment and supplies; answer general questions about operation and use of items.
• Maintain working knowledge of insurance coverage and communicate that information to customers, families, or physicians.
• Answer phones with appropriate phone etiquette.
• Schedule deliveries with clients and delivery personnel.
• Perform all sales functions.
• Ensure proper documentation is completed correctly before scanning to the patient chart.
• Organize and maintain all client/patient records and DME files.
• Be willing and able to learn new software systems to streamline business.
• Other duties as assigned.

Requirements

• High School diploma required.
• Proficient in data entry, counter sales, and dealing with the public.
• Strong understanding of healthcare systems, insurance, and community resources.

Skills & Attributes

• Strong organizational and communication skills.
• Ability to collaborate effectively across teams.
• Commitment to patient advocacy and compliance.

Benefits

• Health, dental, and vision insurance.
• Paid time off (sick and vacation, up to 96 hours accrued annually).
• Eight paid holidays.
• One floating holiday.
• One birthday holiday.
• Life insurance.
• Long-term disability.
• Free Arcare clinic benefits for employees with Arcare health insurance.
• Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment).
• Additional supplemental and family coverage available.