Patient Guide (Front Desk) | Greenville, TX

About the role

You’re the first hello. The warm welcome. The reason a family exhales.
Oaklin Lane is hiring a Patient Guide to join our neighborhood clinic in Greenville, TX — the person who answers the doorbell and makes every family feel like they’ve found the right place.

What you’ll do

• Welcome families with warmth, creating a space where kids and caregivers feel at home from the first hello
• Manage patient check-ins and check-outs with accuracy and care
• Guide new families through the intake process — collecting demographic, insurance, and consent information
• Answer phones, respond to emails, and provide clear, compassionate communication to caregivers and referring providers
• Collaborate with the clinical team to keep scheduling smooth and communication clear between staff and families
• Verify insurance benefits and walk families through questions about coverage, copays, and authorizations
• Keep patient records accurate and up to date in our EMR system
• Help manage daily clinic flow so families feel seen and supported at every step
• Support general office operations — scanning, filing, supply organization, and keeping the front desk running well

Why this role at Oaklin Lane

• A space built for the work. Our clinics are purpose-built from the ground up for pediatric therapy. Designed for how kids actually move, play, and learn.
• A team that shows up for each other. We celebrate progress, support each other, and create a place people genuinely want to be. That’s how culture works on our lane.
• A pathway to grow. We invest in our clinicians — continued education, mentorship, and real opportunities to deepen your expertise. When you grow, our kids do too.
• Work that carries beyond the clinic. Oaklin Lane is expanding access to pediatric therapy across a growing network of neighborhood clinics. You’re the person who makes the neighborhood feel like a neighborhood — and that experience travels with us to every clinic we open next.

Who you are

• Warm, organized, and detail-oriented
• Someone who genuinely enjoys working with families and children
• A natural communicator who stays calm and kind, even on busy days
• A team player who takes pride in keeping things running smoothly
• Comfortable with technology — EMR systems, phone systems, and basic office software

What to expect

• Schedule: Full-time · Monday - Thursday · 8:00AM to 6:00PM (with a lunch break) · Four-day work week · No nights or weekends
• Stipend for medical, vision, and dental
• 401(k) with employer match
• Paid CEUs, licensure, and certification renewal
• All therapy materials and supplies provided
• Mentorship and a clear pathway for career growth
• In-person at an Oaklin Lane clinic in Greenville, TX

Additional Information

Full job description available upon request.