CLINIC FRONT DESK

Position Summary

Responsible for all check in and check out functions of medical front desk, scheduling appointments, answering patient questions, medical records management and pre-certifications.

Position Responsibilities/Standards

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary
• Attend required annual in-service programs
• Consistently demonstrate attention to detail in documentation, recording and patient information
• Demonstrate knowledge and understanding of all company policies and procedures
• Adheres to established facility safety requirements and procedures to ensure a safe working environment
• Identifies potentially unsafe situations and notifies supervisor

Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner
• Obtain patient information during office hours
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed
• Schedule appointments (new, follow-up, reschedule) per physician protocol
• Obtain referrals-check Carriers on line
• Schedule appointments to other specialists as needed
• Collect co-pays, co-insurance and self pay amounts at time of service
• Handle all calls in a professional manner and direct to the proper individual
• Run schedules
• Communication with physicians and clinical support staff
• All messages must be addressed before the end of the day
• All patient information will be entered into the system by the end of the day
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments

Additional Duties

• Travel to other locations as necessary
• Confirm and/or reschedule appointments when needed
• Filing as needed
• Saturday rotation as needed
• Additional duties as assigned by the manager

Education/Experience Required

• Must be High School graduate or GED equivalent
• Must be friendly, courteous and have good communication skills when greeting patients
• Previous experience working in a busy clinic or physician office is preferred

Physical Requirements

• Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects
• Must be able to climb, pull, push and kneel
• Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.