Patient Flow Facilitator - Full Time (Nights 6pm-6am) - Elmwood

About the role

This job assists with centralized psychiatric patient placement and operates as a dispatcher to facilitate transportation. Cross-trains throughout the department.

Education

• High school diploma or equivalent.

Work experience

• 1 year of experience in a hospital or clinic business office.

Preferred certifications

• Medical Assistant Certification (CMA) OR Certified Nursing Assistant (CNA).

Knowledge, skills, and abilities

• Computer skills and dexterity for data entry and retrieval of patient information.
• Proficient with Windows-style applications, various software packages, and the keyboard.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Strong interpersonal skills.
• Excellent customer service phone skills and ability to multi-task.
• Working knowledge of medical terminology.
• Ability to be self-directed and motivated and work with little supervision.
• Ability to work extended shifts of 8, 10, or 12 hours per day.

Job duties

• Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, and electronically submits requests for evaluations of patient criteria to determine if admission criteria are met.
• Coordinates transportation for all transport orders by acting as a dispatcher.
• Organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
• Provides excellent customer service with all customer groups including physicians, nurses, administrators, and colleagues.
• Adapts to change in systems, practices, technology, and variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
• Rotates between workstations to become competent in each role.
• Communicates pertinent clinical information with referring and admitting providers and administrative staff.
• Performs other related duties as required.

Physical demands

• Sedentary work – exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Normal routine involves no exposure to blood, body fluid or tissue and incumbents are not called upon to perform or assist in emergency care or first aid.
• No occupational risk for exposure to communicable diseases.