Patient Flow Representative - Full Time - Nights
About the role
The Patient Flow Representative collaborates with nursing and ancillary departments to ensure appropriate placement of patients based on diagnosis, physician preference, and bed availability at both MercyOne Des Moines and West Des Moines campuses.
Responsibilities include monitoring census capacity, alerting leadership when thresholds require activation of the Peak Capacity Plan, and managing bed flow functions such as bed ordering, room assignments, direct admit requests, and maintaining accurate bed availability information.
Responsibilities
- Maintains knowledge of floor specialty and physician preferences related to patient placement
- Assists with creation and updating of Clinical Road Maps and Patient Placement protocols
- Communicates and coordinates high-priority patient movement and navigates barriers to placement
- Utilizes current census information and potential inpatient bed needs to project accurate placement of incoming patients
- Acts as an expert and Super-User for Bed Management software platform
- Assists with Transfer Center calls and communicates priorities to transfer center RNs
- Provides detailed handoff of information to the next shift regarding pending bed activity, admissions, discharges, and transfers
Requirements
- High school diploma or GED required
- Knowledge of Medical Terminology required
- Strong interpersonal and communication skills
- Minimum 2 years of previous experience in a healthcare setting
- Knowledge and efficient use of electronic health records, bed tracking systems, and basic office equipment
Schedule
Night shift: 1900–0730, three 12-hour shifts per week. No set days off.
Benefits
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.