Patient Access Representative Full-Time Nights

Position Summary

Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.

Verifies patient's identification and accurately assigns/identifies medical records.

Collects and verifies all patient demographics, insurance eligibility, financial responsibility and enters it into the hospital computer system(s) in a timely manner to facilitate patient flow.

Interviews patients at bedside as needed to facilitate timely and effective solutions.

Educates patients on financial responsibilities; identifies self-pay patients and potential solutions. Identifies and collects all residuals via supporting tools and/or payment plans.

Responsible for consistent knowledge and accurate use and execution of the hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites.

Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.).

Maintains performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.

Works effectively with fellow co-workers within Patient Access and all other hospital departments.

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

Commits to recognizing and respecting cultural diversity for all customers (internal and external).

Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Required Knowledge & Skills

• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Ability to prioritize and multitask
• Ability to work in a fast-paced, always changing environment
• Establishes and maintains an effective working environment
• 3rd party and managed care knowledge
• Medical terminology

Education And Requirements

• A high school diploma or equivalent required
• One to two years of relevant experience preferred
• Competence in navigating computer/software applications and ability to type quickly and accurately.

Benefits

We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength, and we take our team member's health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.