Patient Flow Center Coordinator - Full Time - Days - 6am-6pm - Elmwood

About the role

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

Responsibilities

• Captures patient information and coordinates transportation for all transport orders through acting as a dispatcher.
• Responds to system-wide requests for acute behavioral health placement, ensuring all necessary patient referral information is complete, electronically submits requests for evaluations of patient criteria to determine if admission criteria are met, organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
• Provides excellent customer service through telephone and personal contact with all customer groups including physicians, nurses, administrators, and colleagues.
• Accommodates fluctuating variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
• Communicates pertinent clinical information to referring providers, admitting providers and administrative staff and assists with answering the transfer center calls, creating tickets in Epic, and performing follow up calls for reassessment of patients.
• Facilitates time sensitive tele-medicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.
• Acts as part of the centralized placement team through assigning beds for all campuses across the system from every entry point, including controlling the bed board for community hospitals to ensure every patient receives a bed in a timely manner.
• Performs other related duties as required.

Requirements

Education: Completion of an accredited licensed practical nurse (LPN) program or a bachelor's degree.

Work Experience: 2 years of licensed practical nurse (LPN) experience. Bachelor's degree accepted in lieu of experience.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent customer service phone skills and ability to multi-task.
• Ability to be self-directed and motivated and work with little supervision.
• Ability to demonstrate effective adaptation skills to change in systems, practices, and technology.
• Ability to work extended shifts of 8, 10, or 12 hours per day.