PATIENT FLOW COORDINATOR (FULL TIME)

Address: Ascension Seton Williamson - 201 Seton Parkway, Round Rock, TX 78665

About the role

As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter.

Responsibilities

• Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
• Ensures compliance with policies and procedures for departmental operations.
• Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
• Motivates staff to function as a team in achieving goals and maximum productivity.
• Adheres to and promotes associates compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Monitors supplies and equipment; makes purchase recommendations as needed.
• Performs other duties as assigned.

Requirements

• High school diploma required.
• Prior patient flow experience preferred.

Qualifications

• Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
• Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

Benefits

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Pay

Pay Range: $20.00 per hour to $21.00 per hour.

Schedule

Full time schedule; Days and hours may vary.