Patient Financial Representative Sr.

About the Organization

BayCare’s network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on trust, dignity, respect, responsibility, and clinical excellence. Our culture blends high-tech with high-touch, advancing superior health care throughout the communities we serve.

About the Role

This Patient Financial Representative II opportunity is a full-time remote position. Team members must reside in Florida.

Schedule

Monday through Friday, 8:00 AM to 4:30 PM.

Responsibilities

• Perform patient accounting functions including billing, collections, customer service, and cash applications.
• Document patient account activity and respond to customer billing inquiries.
• Post payments and implement billing guideline changes.
• Identify trends at a payer-specific level.
• Apply federal and state guidelines to collection efforts.
• Interpret and follow up on Explanation of Benefits.
• Inventory supplies and report/track equipment maintenance.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 2 years of Patient Accounts experience or 2 years of experience in a related field.
• Experience with the Department of Children & Families (DCF) or other public assistance programs (preferred).

Skills

• Customer service skills.
• Administrative and clerical skills.
• Organizational skills.
• Knowledge of regulatory standards appropriate to the position.
• Medical terminology use and understanding.
• Written and verbal communication skills.
• Ability to work in a team environment.
• Computer skills appropriate to the position.

Benefits

• Competitive total reward package including medical, dental, and vision benefits.
• Paid time off.
• Tuition assistance.
• 401K match and additional yearly contribution.
• Annual performance appraisals and team award bonus.
• Family resources and wellness opportunities.
• Community perks and discounts.