Patient Financial Service Representative

About the Role

We are seeking a detail-oriented Billing & Claims Specialist to support the timely and accurate submission of healthcare claims and related account activities. In this role, you will help ensure claims are processed in compliance with payer requirements, support audit and legal documentation requests, and contribute to efficient revenue cycle operations. This is an excellent opportunity for someone with strong administrative, billing, or healthcare revenue cycle experience who enjoys working in a fast-paced environment and delivering high-quality service.

Responsibilities

• Review, prepare, and submit claims with appropriate supporting documentation to insurance payers.
• Print and mail claims, appeals, and other billing-related correspondence.
• Track and document claim submissions to support timely filing and proof of delivery.
• Process subpoenas, attorney requests, and related documentation while ensuring compliance with established procedures.
• Manage incoming and returned mail, researching and resolving address-related issues to improve future claim delivery.
• Respond to and manage department voicemail requests and inquiries.
• Support audit activities, document retrieval requests, DRS processes, and external billing audit requests.
• Maintain accurate records and documentation in accordance with organizational and regulatory requirements.
• Collaborate with internal teams and external stakeholders to resolve billing and documentation issues.
• Perform additional duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to follow established processes and meet deadlines.
• Proficiency with Microsoft Office and standard business applications.

Preferred

• Associate degree or equivalent combination of education and related experience.
• Experience in healthcare billing, claims processing, revenue cycle, or medical office operations.
• Experience working with insurance authorizations.
• Familiarity with Epic or other electronic health record (EHR) systems.
• Experience handling medical records, legal requests, audits, or payer correspondence.

Ideal Candidate

• Organized and dependable with a strong focus on accuracy.
• Comfortable managing multiple priorities in a deadline-driven environment.
• Possesses excellent customer service and problem-solving skills.
• Able to work independently while collaborating effectively with team members.

Job Type & Location

This is a Contract, fully onsite position based in Hanford, CA.

Pay

The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)