Patient Financial Representative

About the role

Performs intermediate-level patient accounting functions including billing, collections, customer service, and cash applications. Responds to customer billing inquiries, posts payments, and documents patient account activity. Applies federal and state guidelines to collection efforts and interprets Explanation of Benefits (EOBs). Identifies payer-specific trends and implements billing guideline changes. Maintains supplies and tracks equipment maintenance.

Responsibilities

• Responds to customer billing inquiries
• Posts payments
• Documents patient account activity
• Applies federal and state guidelines to collection efforts
• Interprets Explanation of Benefits (EOBs)
• Identifies payer-specific trends and implements billing guideline changes
• Maintains supplies and tracks equipment maintenance

Requirements

• Experience Required: 2 years of Patient Accounts experience OR 2 years of experience in a related field
• Highly preferred: Direct accounts receivable (AR) experience in a healthcare setting, including patient finance and insurance

Qualifications

• Education Required: High School Diploma or GED
• Preferred: Associate degree

Skills

• Intermediate-level patient accounting functions
• Billing, collections, customer service, and cash applications
• Interpreting Explanation of Benefits (EOBs)
• Identifying payer-specific trends
• Maintaining supplies and tracking equipment maintenance

Benefits

• BayCare Offers a Competitive Total Rewards Package
• Flexible PRN scheduling
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• 401(k) Match + Annual Contributions
• Tuition Assistance
• Wellness resources & community perks

Pay

Commensurate with experience

Schedule

Monday–Friday, 8:00 AM – 4:30 PM