Patient Financial Representative

About the role

The Patient Financial Representative at Sagent Behavioral Health is a key member of the finance team, responsible for managing patient financial interactions and ensuring timely and accurate collections.

Responsibilities

• Make a minimum of 100 outgoing calls and answer at least 75 incoming calls each week.
• Establish and negotiate payment plans with patients as needed.
• Thoroughly document all patient interactions in the account record.
• Review claims to confirm all insurance billing is complete before referral to third-party collections.
• Verify that all internal collection steps have been completed on each account.
• Participate in required meetings and trainings and perform other duties as assigned by management.

Requirements

• Collections and customer service experience; insurance billing follow up experience; Mental Health experience preferred.
• Ability to handle high pressure conflict resolution.
• Detail oriented, flexible problem solver; maintains a positive attitude.
• Computer Experience required, Microsoft Windows, Excel, Word, Outlook
• High school graduate or above.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO and Paid Holidays

Pay

This is a non-exempt position. Total earnings for this position will range from $18.00 - $20.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.

Schedule

Mon-Fri 8:00 AM - 4:30 PM