Patient Experience Partner- Progress West
Overview
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families through 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice. BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri.
Role Purpose
Provides proactive service excellence and recovery leadership directly connected to the support of the strategic business initiatives of the organization. Using data and patient experience comments, the Partner mentors unit and department leaders, physicians, and team members in establishing and hardwiring the core values, CONNECT Communication model, best practices, and the six strategic lenses of the Patient Experience Framework. This position works collaboratively with the Patient Experience team, Patient, Family and Community Advisory Councils (PFCACs), senior leadership, staff, and providers.
Responsibilities
- Prepares and presents oral and written coaching plan progress reports and makes recommendations to management for appropriate new initiatives to address service levels of employees and physicians.
- Captures, analyzes, and interprets data in all six strategic priorities for the operating units of BJC as it relates to the Patient Experience and our BJC Values.
- Designs and deploys coaching / learning interventions on performance requirements and monitors progress.
- Coaches and mentors staff, managers, directors, and physicians on strategies to improve patient experience.
- Deploys project management strategies to support service initiatives.
Minimum Requirements
- Education: Bachelor's Degree
- Experience: No Experience
Preferred Requirements
- Education: Master's Degree
- Experience: 2-5 years
Benefits and Legal Statement
BJC Total Rewards: At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being. Comprehensive medical, dental, vision, life insurance, and legal services are available first day of the month after hire date. Disability insurance* is paid for by BJC. Annual 4% BJC Automatic Retirement Contribution is available in the 401(k) plan with BJC match. Tuition Assistance is available on the first day. BJC Institute for Learning and Development offers health care and dependent care flexible spending accounts. Paid Time Off benefit combines vacation, sick days, holidays, and personal time. Adoption assistance is also available. For more information, go to our Benefits Summary. Not all benefits apply to all jobs. Equal Opportunity Employer.