Patient Experience Coordinator

About the role

We are seeking a friendly, organized, and detail-oriented Patient Experience Coordinator to be the welcoming face of our clinic. This entry-level position is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and wants to grow their career in healthcare. You'll be the first point of contact for patients and play a crucial role in ensuring smooth daily operations.

Key Responsibilities

• Greet patients warmly and create a welcoming, professional front desk experience
• Answer incoming phone calls promptly and direct inquiries appropriately
• Schedule, confirm, and manage patient appointments efficiently
• Check patients in and out, collecting necessary forms and payments
• Maintain accurate patient records and update demographic information
• Manage appointment reminders via phone, text, and email
• Cook up with clinical staff to optimize patient flow and scheduling
• Coordinate with other healthcare providers for new patient registration and intake paperwork
• Process referrals and handle general administrative tasks as needed

Qualifications

• High school diploma or equivalent
• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Basic computer proficiency (email, scheduling software, data entry)
• Professional appearance and demeanor
• Ability to multitask and stay organized in a busy environment

Preferred

• Previous experience in a medical office or healthcare setting
• Familiarity with EMR/EHR systems (Elation, Athena, or similar)
• Knowledge of medical insurance and billing basics
• Spanish or Mandarin bilingual ability
• Experience with multi-line phone systems

Attributes We Value

• A warm and welcoming personality
• Creates a positive first impression for every patient
• Organized and detail-oriented
• Keeps schedules running smoothly and records accurate
• Excellent communicator
• Clear, professional communication with patients and team
• Team player with a positive attitude
• Collaborates well and contributes to a supportive work environment
• Eager to learn and grow
• Open to training and excited about healthcare career development

Why Join Above Health

• Mission-driven care model
• Improving outcomes for patients with allergy and asthma
• Learn healthcare administration and grow your career
• Competitive Pay and Benefits
• Health benefits and opportunities for advancement
• Supportive, collaborative culture
• Friendly team that values each member's contribution
• Comprehensive Benefits Package
• Cigna PPO Health Benefits
• Vision Coverage
• Dental Benefits
• 401k Retirement Plan
• Life Insurance
• Paid Holidays
• Time Off
• Stock Options