Patient Experience Coordinator

Patient Experience Coordinator

Meet knownwell, a weight-inclusive healthcare company dedicated to improving obesity care. We offer weight management, primary care, nutrition counseling, and health coaching, combining in-clinic and virtual care to support patients wherever they need it.

• Manage high-volume inbound and outbound patient calls
• Schedule, reschedule, and modify patient appointments
• Conduct proactive outreach to patients for coordinated care
• Review patient requests, provider orders, and referral information
• Accurately document all patient interactions, outreach attempts, and scheduling outcomes
• Assist new patients with onboarding tasks
• Maintain a high level of service quality while meeting productivity expectations
• Escalate clinical questions, urgent concerns, or complex cases to the appropriate care team
• Collaborate with clinical teams, operations staff, and leadership for a seamless patient experience

Requirements

• High school diploma or equivalent
• 5+ years of experience in medical scheduling, patient access, or healthcare call center environments; large academic health center experience strongly preferred
• Strong verbal and written communication skills, with the ability to clearly explain next steps to patients
• Excellent multitasking and time management skills in a fast-paced environment
• Strong attention to detail and ability to accurately document information in electronic systems
• Experience working within electronic health record (EHR) platforms (Athena experience preferred)
• Comfort navigating multiple systems simultaneously while speaking with patients
• Curious and comfortable navigating in ambiguity
• Strong problem-solving skills with the ability to remain calm under pressure
• A patient-first mindset with a commitment to compassionate, high-quality service

Qualifications

• Nice to have: Previous experience in patient access, care coordination, referral management, or healthcare scheduling
• Experience supporting telehealth or multi-state care models
• Bilingual language skills

Performance Expectations

• Manage a high volume of daily patient interactions across phone and EHR system
• Complete patient outreach attempts within defined timeframes and documentation standards
• Maintain accurate scheduling and patient record documentation
• Deliver consistent, patient-centered service while balancing efficiency and quality

Pay & Perks

• Full-time remote opportunity
• Medical, dental, and vision insurance
• 401K retirement plan with company match
• Up to 20 days of paid time off per year + company holidays
• Up to 14 weeks of parental leave (12 for non-birthing parents)
• Annual work from home stipend for remote employees

Company Information

knownwell, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local laws. Providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic due to current size of the clinic and HIPAA regulations.