Patient Experience Coordinator Build Your Career in Healthcare

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Join the ProMet Team

Inspiring Others to Reach Their Full Potential

At ProMet Physical Therapy, we’re more than a clinic — we’re a team of passionate pioneers redefining the standard of patient care through empathy, compassion, unity, excellence, and accountability.

We’re seeking driven, emotionally intelligent professionals who are ready to grow their careers in healthcare while building meaningful relationships with their teammates, patients, and the communities we proudly serve.

Scheduling Requirements

To be considered, candidates must have full availability for the following shifts at both our Glendale and Briarwood locations:

• 8:00 AM – 2:00 PM
• 2:00 PM – 8:00 PM

Position Overview

This role is ideal for a motivated individual eager to make an impact in a fast-paced, patient-centered environment.

Key Responsibilities

• Patient Experience: Greet, assist, and support patients — ensuring every interaction reflects professionalism, care, and empathy.
• Scheduling & Coordination: Manage appointments, communicate effectively with therapists, and maintain smooth clinic operations.
• Administrative Support: Handle insurance verification, authorizations, billing, and patient record management with accuracy.
• Team Communication: Act as a vital link between patients, therapists, and operations to ensure clarity and efficiency.
• Clinic Presentation: Maintain an organized, professional, and welcoming environment that embodies our commitment to excellence.

What We’re Looking For

• Open availability (must cover both Glendale & Briarwood locations)
• Strong alignment with our core values
• Excellent interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Able to multitask and manage priorities effectively
• Empathy, compassion, and a genuine passion for helping others
• Prior healthcare experience is a plus — but attitude, accountability, and alignment come first

Preferred Qualifications

• Previous patient care coordinator or healthcare administrative experience
• Knowledge of insurance processes, medical terminology, and HIPAA compliance
• Experience using EHR systems (preferred, not required)
• High emotional intelligence and ability to thrive in a collaborative, team-based environment

Details & Benefits

• Part-Time & Full-Time Opportunities Available
• Competitive Salary (commensurate with experience)
• Generous Holiday Schedule & Flexible Clinic Hours
• Scaled Vacation Time and Employee Discount Program
• Growth Opportunities: Build your career in Operations, Marketing, Finance, Administration, or Business Development — we invest in our team from within.

Why ProMet?

• Be Yourself
• Be Valued
• Build Your Career
• Deliver the Ultimate Patient Care Experience

Details & Benefits

• Part-Time & Full-Time Opportunities Available
• Competitive Salary (commensurate with experience)
• Generous Holiday Schedule & Flexible Clinic Hours
• Scaled Vacation Time and Employee Discount Program
• Growth Opportunities: Build your career in Operations, Marketing, Finance, Administration, or Business Development — we invest in our team from within.

Compensation

$18.00 - $22.00 per hour

The ProMet Difference

At ProMet Physical Therapy, professional aspirations and personal ambitions are supported within a culture where passion aligns with purpose. As a therapist-owned private practice, ProMet is committed to creating an environment where team members are empowered to grow, collaborate, and make a meaningful impact through exceptional care.

Opportunities

• Structured development pathways and mentorship programs support the pursuit of clinical mastery.
• A team-oriented culture promotes shared growth and collective success.
• Clinical autonomy is respected, encouraging the use of evidence-based practice and innovative approaches.
• A balanced approach to career and wellness ensures long-term fulfillment.

Commitment

ProMet Physical Therapy is committed to cultivating leaders in movement health—where skills are sharpened, contributions are valued, and long-term growth is not just possible, but expected.