Patient Experience Coordinator

Duties

• Round on inpatient units to ensure all guests know they have an advocate.
• Respond to any immediate needs identified, within their capability.
• Provide immediate service to patient needs that are requested during rounding within their capability.
• Educate patients on processes involved with their admission.
• Collaborate with other departments to ensure patient needs are optimally met.
• Aid and assist staff for optimal patient experiences.
• Assist with service recovery.
• Utilize software programs necessary to job duties (Incident Reporting System, EHR, Patient Experience software tools, Microsoft Office tools).

Qualifications

• High School Diploma or GED, Associates Degree preferred.

Physical Requirements

• Stand, walk, sit, stoop, reach, lift, see, speak and hear.
• Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff.
• The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.