Patient Escort Supervisor - Newark Campus

About the role

If you're an experienced frontline leader who thrives in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact every day. ChristianaCare is seeking an experienced Patient Escort Supervisor to provide day-to-day operational leadership for Patient Escort Services while overseeing Environmental Services Leads at our 1,000 plus -bed Newark Campus.

Responsibilities

• Provide day-to-day operational leadership for Patient Escort Services and Environmental Services Leads.
• Cook up patient transport operations to support safe, timely patient movement and efficient clinical workflows.
• Supervise, coach, mentor, and develop frontline team members while fostering accountability, engagement, and service excellence.
• Monitor staffing levels, prioritize assignments, and adjust resources to meet changing patient volumes and operational needs.
• Partner with nursing, Environmental Services, and other clinical departments to ensure seamless daily operations and outstanding customer service.
• Promote a culture of safety, teamwork, continuous improvement, and operational excellence.
• Support employee performance through coaching, recognition, and performance management.

Qualifications

• A high school diploma or GED.
• A minimum of two years of experience in patient transport, environmental services, hospital support services, or related healthcare operations.
• Preferred previous leadership experience as an Environmental Services Lead, Patient Escort Lead, Team Lead, Charge Leader, Supervisor, or similar frontline leadership role.
• Experience in a large, high-volume acute care hospital.
• Experience supervising or coordinating frontline healthcare support staff.
• Demonstrated ability to manage staffing, workflow, patient throughput, and competing operational priorities.
• Experience using electronic patient tracking or hospital information systems.