Patient Enrollment Specialist I

About the Role

This virtual role enables associates to work remotely full-time, with the exception of required in-person training sessions. Candidates must be within a reasonable commuting distance from the posting location(s) unless accommodation is granted as required by law.

Responsibilities

• Review and prioritize patient census.
• Reach out to patients to explain services and enroll them into appropriate programs based on the line of business.
• Coordinate with internal teams, including clinical and care coordination teams, to ensure seamless patient onboarding.
• Meet or exceed enrollment targets and key performance indicators.
• Provide support by addressing inquiries and scheduling initial and annual appointments.
• Enter documentation into designated systems.

Requirements

• High School diploma or equivalent.
• 1 year of experience in call center, sales, healthcare, or customer-focused environment; or any combination of education and experience which would provide an equivalent background.
• Bilingual skills required for the Carelon Global PR business unit.

Benefits

• Market-competitive total rewards including merit increases, paid holidays, and Paid Time Off.
• Incentive bonus programs (unless covered by a collective bargaining agreement).
• Medical, dental, and vision benefits.
• Short and long-term disability benefits.
• 401(k) with company match.
• Stock purchase plan.
• Life insurance.
• Wellness programs and financial education resources.

Schedule

Elevance Health operates in a Hybrid Workforce Strategy. Associates are required to work at an Elevance Health location at least once per week, with specific requirements discussed during the hiring process.

New candidates in certain patient/member-facing roles are required to be vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided.