Patient Enrollment Specialist

Job Description

As a Clinical Enrollment Specialist, you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying, engaging, and converting qualified participants. This is a high-activity, target-driven role that blends outreach, persuasion, and problem-solving at the leading edge of innovation in the cosmetics space.

Success in this role is measured by your ability to consistently deliver qualified participants into studies on time, with opportunities for performance-based incentives.

What You’ll Do

• Own enrollment targets for assigned studies; consistently deliver against daily and weekly goals
• Proactively engage leads via outbound calls, follow-ups, and database mining
• Convert interest into commitment by clearly explaining study requirements and addressing concerns
• Schedule and manage appointments to maximize show rates and study completion
• Adapt quickly to changing study criteria, timelines, and enrollment needs
• Identify gaps and opportunities in recruitment pipelines and adjust approach accordingly
• Partner with clinic and study teams to ensure smooth participant handoff and study execution
• Maintain accurate tracking of activity, pipeline, and outcomes
• Build and maintain relationships with local organizations such as clinics, schools, universities, and community groups (e.g., moms’ groups, local associations)
• Plan and execute community-based outreach events, informational sessions, and small activations
• Capture contact information during events and outreach efforts in a compliant and organized manner
• Support recruitment initiatives by converting community interest into active participation
• Monitor outreach effectiveness, including event participation and database growth
• Maintain accurate records of contacts, partnerships, and activities
• Provide regular feedback and insights to improve outreach strategies

Who Thrives Here

• Naturally persuasive communicators who can build trust quickly
• Competitive, self-motivated individuals who take ownership of results
• Goal-oriented achievers

Qualifications

• High school diploma or equivalent required. Undergraduate degree preferred.
• Experience in outbound calling, sales, recruiting, or customer acquisition strongly preferred
• Strong communication and objection-handling skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation

Base hourly rate + performance-based bonuses tied to enrollment outcomes

Additional Information

• SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.