Patient Enrollment Specialist

Job Description

As a Clinical Enrollment Specialist, you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying, engaging, and converting qualified participants. This is a high-activity, target-driven role that blends outreach, persuasion, and problem-solving at the leading edge of innovation in the cosmetics space.

You will operate with a sales mindset: proactively contacting leads, overcoming objections, and matching the right participants to the right studies. Success in this role is measured by your ability to consistently deliver qualified participants into studies on time, with opportunities for performance-based incentives.

What You’ll Do

• Own enrollment targets for assigned studies; consistently deliver against daily and weekly goals
• Proactively engage leads via outbound calls, follow-ups, and database mining
• Convert interest into commitment by clearly explaining study requirements and addressing concerns
• Schedule and manage appointments to maximize show rates and study completion
• Adapt quickly to changing study criteria, timelines, and enrollment needs
• Identify gaps and opportunities in recruitment pipelines and adjust approach accordingly
• Partner with clinic and study teams to ensure smooth participant handoff and study execution
• Maintain accurate tracking of activity, pipeline, and outcomes

Who Thrives Here

• Naturally persuasive communicators who can build trust quickly
• Competitive, self-motivated individuals who take ownership of results
• Goal-oriented achievers

Qualifications

• High school diploma or equivalent required. Undergraduate degree preferred.
• Experience in outbound calling, sales, recruiting, or customer acquisition strongly preferred
• Strong communication and objection-handling skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation

Base hourly rate + performance-based bonuses tied to enrollment outcomes

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.