Patient Engagement Specialist

ConcertoCare · Los Angeles, CA · 4 mo ago

Healthcare$21–$23/hrFull-time

This is a hybrid position that supports occasional in-person outreach in the Los Angeles, CA area.

Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Self-manage outreach work queue
Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
Schedule patient appointments when successful outreach
Answer inbound calls to support and engage with new patients
Maintain the highest levels of patient confidentiality

1 year of experience in a healthcare, patient-oriented position
1 year of experience in providing customer service
Sales experience and history of consistently achieving sales goals/metrics preferred
Appointment scheduling experience
CNA/MA background is a plus
Call center experience is a plus
Demonstrated passion for extraordinary patient service
Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review

Base Salary/ Wage Range $21.00 to $23.00 plus competitive incentive plan
Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown
ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits

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