Patient Engagement Specialist

Aviary Health · United States · 1 wk ago

RemoteRemoteHealthcare$30–$35/hrContract

About the role

Own retention for your assigned patient panel — proactively reach out to at-risk and lapsing patients before they churn
Recover no-shows and missed sessions quickly, rescheduling within 48 hours wherever possible
Re-engage patients who've missed consecutive sessions and get them back to consistent attendance
Save patients who ask to discontinue by uncovering their real objection and resolving it
Handle inbound patient calls and messages, resolving scheduling and access issues on first contact
Educate patients on the program and the Aviary Health app; troubleshoot Zoom/device issues so nothing stands between a patient and their session
Document interactions accurately and surface patterns and insights to the Clinical Operations team

Responsibilities

Own retention for your assigned patient panel — proactively reach out to at-risk and lapsing patients before they churn
Recover no-shows and missed sessions quickly, rescheduling within 48 hours wherever possible
Re-engage patients who've missed consecutive sessions and get them back to consistent attendance
Save patients who ask to discontinue by uncovering their real objection and resolving it
Handle inbound patient calls and messages, resolving scheduling and access issues on first contact
Educate patients on the program and the Aviary Health app; troubleshoot Zoom/device issues so nothing stands between a patient and their session
Document interactions accurately and surface patterns and insights to the Clinical Operations team

Requirements

A skilled closer. You're strong at objection handling and influencing — you find the real concern fast and guide people to a decision that's good for them
Move quickly. You follow up relentlessly, work with urgency, and don't let patients fall through the cracks
Get healthcare. You're comfortable on the phone with patients — including older adults and people navigating a serious heart condition — and you adjust your approach accordingly. These are patients, not leads
Are money-motivated and performance-driven. You want your effort to translate directly into earnings and you treat your targets like they're your own
Organized and accountable, with the discipline to manage a panel and a pipeline of follow-ups

Qualifications

Your experience 2+ years in sales, retention, account management, or a "save desk" environment with a track record of objection handling and hitting targets
Experience in a healthcare-adjacent setting strongly preferred (telehealth, medical device, pharma, health insurance, patient services, or similar) — or clear comfort and credibility speaking with patients
Demonstrated success in retention, save/win-back, or outbound engagement
Excellent verbal communication; solid written communication for messaging and documentation
Comfortable with scheduling tools, CRM/ticketing systems, and basic tech troubleshooting (Apple & Android)
Strong prioritization and time management in a fast-paced, metrics-driven environment

Skills

Strong objection handling skills
Urgent follow-up and follow-through
Patient empathy and understanding
Effective communication and problem-solving skills
Basic tech troubleshooting abilities

Benefits

Note: This is a 1099 contractor position

Pay

Base: $25/hour + incentive ($30-$35/hour OTE)

Schedule

Part-Time; 32-35 hours per week; Mon–Fri + every other Saturday; 6.5 hours/day, between 8:00 AM–10:00 PM ET