Patient Educator Senior Manager (WEST)

About the role

The Patient Educator Senior Manager - WEST will reside in the Los Angeles or San Francisco metro areas and will be field-based. This role reports to the Director, Patient Educators and is responsible for providing education, tools, and resources to people living and affected by sickle cell disease (SCD) and beta thalassemia (BT).

Responsibilities

• Execute the commercial brand strategy and tactical plan within a specified local market in coordination with Marketing and Advocacy teams.
• Participate in territory/division/regional planning and provide input into local market decisions and resource needs.
• Provide group & 1:1 education to patients, caregivers, and advocacy organizations on SCD/TDT and Vertex’s gene therapy at live programs, conferences, walks using approved materials.
• Conduct community and patient educational needs assessments and provide feedback/insights on existing patient education and resources.
• Provide insights that inform marketing team strategies and development of patient marketing materials that address patient and Vertex objectives.
• Maintain deep understanding of SCD and TDT disease states, patient experience, barriers, and care pathways.
• Document interactions appropriately and compliantly and model Vertex values.

Qualifications

• Bachelor’s degree required; advanced degree preferred, with 6+ years of relevant experience in clinical care, healthcare or patient education, social services, and/or the biotechnology/pharmaceutical industry.
• 2+ years of field-based biopharmaceutical experience preferred.
• Experience with or knowledge of rare diseases, including sickle cell disease and/or thalassemia, preferred.
• Strong communication skills, including compelling presentation delivery and clear, effective written communication.
• Ability to build deeply trusted relationships with patients and caregivers, providing education that is empathetic, accessible, and meaningful.
• Strong organizational and project management capabilities, with the ability to prioritize and execute effectively in a dynamic environment.
• Demonstrated track record of delivering results and advancing priorities in alignment with shared goals.
• Comfort operating in ambiguity, navigating complexity, and developing thoughtful, patient-focused solutions.
• Strong digital fluency and comfort using a broad range of technology platforms and tools to support day-to-day work.

Benefits

At Vertex, we offer a comprehensive benefits package including medical, dental, and vision benefits, generous paid time off, a week-long company shutdown in the Summer and the Winter, student loan repayment, a generous commuting subsidy, matching charitable donations, and a 401(k) plan. We are also committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.