Patient Concierge

Patient Concierge

The Patient Concierge reports to the Office Manager and plays a vital role in creating an exceptionally welcoming and comfortable patient experience.

• Create a warm and welcoming first impression by enthusiastically greeting patients and parents upon arrival and assisting with the check-in process.
• Maintain accurate patient records by updating contact, insurance, and health information.
• Answer incoming phone calls professionally and courteously.

Patient Experience Coordination

• Go above and beyond to create a memorable patient experience through attentive, friendly, and accommodating service.
• Take ownership of the patient experience by proactively assessing patient and parent needs and responding appropriately.
• Collaborate with doctors, staff, and management to communicate patient needs, minimize wait times, and ensure a smooth visit experience.
• Maintain clean, organized, and fully stocked reception areas and patient bathrooms.
• Capture patient photos and enthusiastically support internal marketing initiatives and celebrations.

Administrative Support

• Assist with general administrative and front-office duties as needed.

Key Competencies

• Professional appearance, demeanor, and presentation
• Strong interpersonal skills with the ability to build positive relationships with patients, parents, doctors, team members, and the community
• Excellent verbal and written communication skills, including a professional phone presence
• Commitment to delivering an exceptional customer experience
• Positive attitude and solution-oriented mindset
• Strong teamwork and collaboration skills
• Friendly, approachable personality with the ability to connect naturally with children and families