Patient Communications Coordinator

About the role

Serve as a primary point of contact for prospective clients through phone, email, text, web inquiries, and online messaging platforms.
Provide information regarding available services, treatment options, and care providers.
Coordinate and schedule appointments while maximizing calendar efficiency and resource utilization.
Foster strong client relationships through timely follow-up and consistent communication.
Maintain accurate and detailed records within customer relationship management and electronic documentation systems.
Support client retention initiatives and promote ongoing engagement with available programs and services.
Collaborate with administrative and clinical staff to deliver a positive and seamless customer experience.
Assist with daily office operations, client check-in/check-out processes, and organizational events as needed.

Responsibilities

• Serve as a primary point of contact for prospective clients through phone, email, text, web inquiries, and online messaging platforms
• Provide information regarding available services, treatment options, and care providers
• Cook up and schedule appointments while maximizing calendar efficiency and resource utilization
• Foster strong client relationships through timely follow-up and consistent communication
• Maintain accurate and detailed records within customer relationship management and electronic documentation systems
• Support client retention initiatives and promote ongoing engagement with available programs and services
• Collaborate with administrative and clinical staff to deliver a positive and seamless customer experience
• Assist with daily office operations, client check-in/check-out processes, and organizational events as needed

Requirements

• Warm, confident, and naturally personable
• An exceptional communicator, both verbally and in writing
• Highly organized with outstanding attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Tech-savvy and eager to learn new systems
• Passionate about providing concierge-level customer service

Qualifications

• High school diploma or equivalent
• Experience in a customer service or administrative role preferred
• Strong computer skills, particularly proficiency with Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously
• Excellent interpersonal and communication skills

Skills

• Customer service
• Communication
• Organization
• Technology
• Customer retention

Benefits

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan

Pay

N/A

Schedule

N/A