Patient Relations and Communication Coordinator

Duties

• Answering inbound telephone calls in an enthusiastic, friendly and clear manner
• Schedule patient appointments in dental management software appointment book
• Gather patient information and create accounts for new patients in dental software
• Gather patient insurance coverage information and check patient insurance eligibility
• Enter insurance coverage information into dental management software data base
• Confirm patient's appointment and update dental management software appointment book
• Check voicemail messages by (email and phone)
• Other duties as assigned by management

Skills/Qualifications

• Bilingual (English/Spanish) - helpful but not mandatory
• Experience: Friendly delivery of customer service. Multi-tasking and problem solving skills.
• Strong computer/data/technology and phone skills
• At least 1 year of work experience answering phones or telemarketing or reception/admin

Pay

(31-54k yearly range based on hourly pay) based on Experience and Education