PATIENT COMMUNICATION COORDINATOR

Patient Communication Coordinator

The Patient Communication Coordinator serves as the primary point of contact for physicians and staff within the operating room/surgical center department. The position requires strong organizational skills, attention to details, professionalism, and the ability to multitask in a fast-paced surgical environment. Works in conjunction with providers and clinical staff to take care of Center’s needs.

Prerequisites

• One year of experience in a healthcare environment or a minimum of two years’ experience in a customer service focused role.
• High School Graduate or GED equivalent.

Essential Functions

• Report all incidents and adverse incidents per Center policy
• Phone coverage
• Scanning and emailing documents
• Verifying charges and implants
• Ordering lunches
• Data collection and enter information in other software systems
• Data entry/formatting documents
• Periodically audits work
• Communicates with leadership, nursing staff, and materials management regarding questions on charges, items used or documentation
• Prepare documentation of implants and invoices for billing and coding

Competencies

• Maintain good communication internally and externally with physicians, team members and vendors
• Demonstrate an attitude of service and responsiveness towards patients, co-workers and physicians
• Maintain confidentiality of information
• Understand and apply Center’s goals and objectives
• Embrace and promote USC’s Standards of Behavior and PRIIDE values
• Adhere to established quality principles and standards

Benefits

A comprehensive benefit package including No Weekends/No Holidays, Medical, Dental, Vision, Paid Time Off, Life Insurance, Short Term Disability and much more.