Patient Communications Coordinator
About the role
Serve as a primary point of contact for prospective clients through phone, email, text, web inquiries, and online messaging platforms. Provide information regarding available services, treatment options, and care providers. Coordinate and schedule appointments while maximizing calendar efficiency and resource utilization. Foster strong client relationships through timely follow-up and consistent communication. Maintain accurate and detailed records within customer relationship management and electronic documentation systems. Support client retention initiatives and promote ongoing engagement with available programs and services. Collaborate with administrative and clinical staff to deliver a positive and seamless customer experience. Assist with daily office operations, client check-in/check-out processes, and organizational events as needed.
Requirements
- Warm, confident, and naturally personable
- Exceptional communicator, both verbally and in writing
- Highly organized with outstanding attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Tech-savvy and eager to learn new systems
- Passionate about providing concierge-level customer service
Benefits
- Medical, vision, dental, and life and disability insurance
- Eligibility to enroll in the company 401(k) plan
Benefits are available to contract/temporary professionals.