Patient Coordinator

About the Role

The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team. The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Why Join Ivy Health?

• Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world.
• Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Responsibilities

• Serve as the first point of contact for patients, delivering a welcoming and efficient clinic experience.
• Support front office operations including patient registration and scheduling.
• Perform administrative tasks to ensure seamless coordination between patients and the clinical team.
• Maintain accurate patient records and manage appointments.
• Provide excellent customer service to patients and families.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Pay

$18.00–20.00/hr.

Benefits

• Medical, dental, vision, and pet insurance (start within 30 days)
• Paid parental leave, short- and long-term disability
• Employee Assistance Program (EAP) + discount program
• Complimentary therapy services
• 401(k) with company match
• Up to 20 PTO days, 6 holidays, 2 CEU days, and CEU reimbursement annually